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Terms of Service

By using the apsona.com web site or Apsona for Salesforce ("Service"), or any services of apsona.com ("Apsona"), or any of the add-on applications for Apsona for Salesforce sold by Apsona, you are agreeing to be bound by the following terms and conditions ("Terms of Service"). If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates and all users who access our services through your account to these terms and conditions, in which case the terms "you" or "your" shall refer to such entity, its affiliates and users associated with it. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this agreement and may not use the services.

Apsona reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at http://www.apsona.com/pages/sfdc/tos.html. We will make our best efforts to communicate with you via e-mail when such changes occur.

Violation of any of the terms below will result in the termination of your Account. You agree to use the Service at your own risk.

Account Terms

  1. You must be 13 years or older to use this Service.
  2. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  3. You must provide your legal full name, a valid email address, and any other information requested in order to create an account.
  4. Your account may only used in conjunction with a single salesforce.com instance. If you wish to use Apsona for Salesforce services with more than one salesforce.com instance, you must obtain a separate account for each.
  5. You are responsible for maintaining the security of your salesforce.com instance. Apsona cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  6. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

Payment, Refunds, Upgrading and Downgrading Terms

  1. The Service requires a minimum of three seats per salesforce installation, and is billed in advance for one year. It is renewable annually. You may cancel the service at any time by sending an e-mail to customerservice@apsona.com. We will refund the fraction of your last annual payment prorated up to the date of your request, provided that the request is made within two months of the start of service or the last invoice date, whichever is earlier. There will be no refunds or credits after the two-month period. In order to treat everyone equally, no exceptions will be made.
  2. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  3. Downgrading or uninstalling your Service may cause the loss of Content, features, or capacity of your Account. Apsona does not accept any liability for such loss.

Cancellation and Termination

  1. You may cancel an account by notifying Apsona by email, and responding affirmatively to a subsequent request from Apsona.
  2. All of your Account and Customization information will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.
  3. If you cancel the Service before the end of your current paid up period, your cancellation will take effect immediately and you will not be charged again.
  4. Apsona, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Apsona service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Personalization in your Account. Apsona reserves the right to refuse service to anyone for any reason at any time. If Apsona terminates your account in this manner, you are entitled to a refund of the prorated balance of the fee that you have paid.

Modifications to the Service and Prices

  1. Apsona reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services, including but not limited to subscription plan fees to the Service, are subject to change. Notice of such change may be provided at any time by posting the changes to the Apsona Site (apsona.com) or the Service itself.
  3. Apsona shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

  1. Except as expressly set forth herein, Apsona alone (and its licensors, where applicable) will retain all intellectual property rights relating to the Service or the Software or any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service and/or the Software, which are hereby assigned to Apsona.
  2. We claim no intellectual property rights over the material or content you use with the Service. Your profile and content remain yours.
  3. You shall defend Apsona against any claim, demand, suit or proceeding made or brought against Apsona by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify Apsona for any damages finally awarded against, and for reasonable attorney's fees incurred by, Apsona in connection with any such claim, demand, suit or proceeding; provided, that Apsona (a) promptly gives You written notice of the claim, demand, suit or proceeding; (b) gives You sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that You may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases Apsona of all liability); and (c) provides to You all reasonable assistance, at Your expense.
  4. The look and feel of the Service as well as the server-side add-on components are copyright © 2009 apsona.com All rights reserved. You may not duplicate, copy, modify, hack, reverse-engineer, subvert or reuse any portion of the HTML/CSS, Javascript, or visual design elements, PHP, SQL, VisualForce or Apex elements, concepts or code without express written permission from Apsona.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
  2. Technical support is only provided to paying account holders and is available via email and telephone
  3. You understand that Apsona uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Apsona, or any other Apsona service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Apsona.
  6. We may, but have no obligation to, discontinue Accounts that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Apsona customer, employee, member, or officer will result in immediate account termination.
  8. You understand that the technical processing and transmission of the Service, including your Content, may be transfered unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  9. Apsona does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  10. You expressly understand and agree that Apsona shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Apsona has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  11. The failure of Apsona to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Apsona and govern your use of the Service, superceding any prior agreements between you and Apsona (including, but not limited to, any prior versions of the Terms of Service). You agree that these Terms of Service and your use of the Service are governed under California law.
  12. Questions about the Terms of Service should be sent to info@apsona.com.